Guest Personalization
Loyalty Management
Centralized Database
Guest Profiling
Data Segmentation
Automated Email Marketing
DATA SEGMENTATION
Deliver Targeted Marketing to the Right Audience
Our powerful hotel CRM software segmentation engine allows you to reach specific guest groups based on revenue, demographics, and behavior. Whether you prefer manual control or AI assistance, you’ll see higher engagement and satisfaction through personalized marketing strategies.
CENTRALIZED DATABASE
Gain a 360° View of Your Guests
Our hospitality CRM offers a centralized database that provides a comprehensive, real-time view of each guest’s history and preferences across all your properties. This insight empowers you to deliver personalized experiences that delight and retain guests.
10.10.2022 Receives a survey upon check-out
01.10.2022 - Welcome e-mail is sent
08.10.2022 - An in-house promotion is sent upon check-in
12.02.2022 New hotel promotions are sent
AUTOMATED EMAIL MARKETING
Streamline Communications and Boost Efficiency
Automate your hotel email marketing campaigns to ensure timely, relevant communication with your guests without the need for constant manual effort. Enjoy increased efficiency and improved guest engagement through CRM software for hotels.
GUEST PERSONALIZATION
Create Unique, Memorable Guest Experiences
Leverage detailed guest data to offer personalized recommendations, content, and offers. Our CRM for hotels enables you to provide a tailored experience that sets your hotel apart and keeps guests coming back.
MULTI-TIERED LOYALTY PROGRAM
Build Guest Loyalty with Reward Programs
Implement a multi-tiered hotel loyalty management program to recognize and reward your guests. Offer points and exclusive benefits that encourage repeat stays and foster lasting loyalty.
GUEST PROFILING
Enhance Service with Comprehensive Guest Profiles
Develop rich profiles for each guest to tailor your services and interactions to their unique needs. This personalized approach leads to higher guest satisfaction and loyalty through effective guest nurturing.
Hotel CRM Software
Key Functionalities
Multiple Properties
Seamlessly manage guest profiles across all your hotels
Loyalty Program
Create a multi-tiered loyalty program for your guests
PMS Integration
Integrate with Opera, Mews, and Cloudbeds PMS
Sales and Automation
Automated email marketing and hotel lead management
Pro
Recommended for mid-to-large hotels focusing on marketing and sales pipeline.
All in Standard, Plus:
Hotel Lead Management
Convert hotel leads in 4-steps.
Account Management
Access to all account contact details, spending, and hotel sales activities.
Lead Segmentation
Segment leads for hotel marketing initiatives.
Sales Reports
Access to lead and revenue reports.
Advanced
Suitable for hotel groups seeking to build a complete loyalty program.
All in Pro, Plus:
Loyalty Program
Set up a tiered-level loyalty program.
Redemption Management
Configure redemptions in the hotel and third-party channels.
Award Management
Add award catalog and set-up restrictions and criteria.
Loyalty Reports
Loyalty, Awards and Points reports.